Are We a Good Fit?

Our Immunization Policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

For same-day sick appointments, ​please call the office to schedule an appointment.

For well visits, call the office to schedule your appointment up to 12 months in advance.

For follow-up appointments, please call the office to schedule up to 3-6 months in advance.

Office Phone Number 434-975-7777

We make every effort to meet the needs of our patients, offering both routine well visits, sick visit appointments and walk-in appointments.

We offer walk-in appointments every weekday starting at 8:00 AM in both the Charlottesville and Crozet locations. 

Outside of walk-in appointments, to ensure we provided you with the most efficient care, please call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

Charlottesville:

Patient Care Hours

• Monday-Thursday: 8:00 am - 7:00 pm
• Friday: 8:00 am - 5:00 pm
• Saturday: 9:00 am - 12:30 pm
• Sunday: 1:00 pm - 4:00 pm 

Please Note: The Saturday appointment phone line opens at 8:30 AM for scheduling. The Sunday appointment phone line opens at 12:00 PM for scheduling.

Crozet:

Patient Care Hours

• Monday: 8:00 am - 7:00 pm
• Tuesday - Friday: 8:00 am - 5:00 pm

Walk-In Hours for both locations:

• Monday-Friday: 8:00 am - 9:00 am

Walk-In Appointments are first come, first served. When these become filled, we will schedule patients into the next available appointment slot on the schedule.

See After Hours for more information if you need care after we're closed.

We have a physician on call 24/7. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the triage nurse will advise you of the best care plan.

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service. Read more about After Hours care.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10-15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We will charge a fee for missed appointments and appointments canceled with less than 24 hours notice.

A pattern of missed appointments will result in discharge from the practice.

Insurance copays are expected to be paid at the time of service. If copays are not paid at the time of service, an administrative fee will be charged.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

We work hard to not overuse antibiotics.

Antibiotics only treat bacterial infections, not illnesses caused by viruses - such as the common cold, croup, or hand foot and mouth disease.

Young children typically get multiple viral colds (up to 6-8) every year, each lasting up to 2 weeks, and which can start with fevers (up to 3-4 days) and nasal mucus that can be yellow or green.

Overusing antibiotics for viruses will not work and can cause side effects as well as potentially creating resistant bacteria.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due. Opting out of text messaging may result in missed important office and appointment communication.